Privacy Policy
This Privacy Policy explains how LEKA Pack Line collects, uses, and protects the personal information you provide when visiting our website or contacting us for business inquiries.
Table of Contents
Who We Are
LEKA Pack Line is an industrial packaging equipment manufacturer and solution provider serving global B2B markets. We design, manufacture, and supply filling machines, capping machines, labeling machines, and complete production line solutions for clients in the food, beverage, chemical, and personal care industries.
For the purposes of this Privacy Policy, "LEKA Pack Line," "we," "us," and "our" refer to the company operating this website. Our primary contact channels are:
- Company: LEKA Pack Line
- Email: sales@lekapackline.com
- WhatsApp: +86 181 2690 3504
Information We Collect
We collect information in the following ways:
Information You Provide Directly
When you fill out a contact form, request a quotation, or reach out to us via email or WhatsApp, you may provide:
- Full name and job title
- Company name and industry
- Business email address and phone number
- Country or region of operation
- Project requirements, production capacity needs, and equipment specifications
- Any other information you voluntarily include in your message
Information Collected Automatically
When you visit our website, we may automatically collect certain technical data, including:
- IP address and approximate geographic location
- Browser type, operating system, and device information
- Pages visited, time spent on pages, and navigation paths
- Referring website or search query that brought you to our site
How We Use Your Information
We use the information we collect solely for legitimate business purposes, including:
- Responding to inquiries: To reply to your questions, quotation requests, and technical consultation submissions.
- Project assessment: To understand your production requirements and recommend appropriate equipment configurations or production line solutions.
- Business communications: To send quotations, technical documentation, product updates, or follow-up information relevant to your inquiry.
- After-sales support: To provide installation guidance, spare parts assistance, maintenance reminders, and ongoing technical support.
- Website improvement: To analyze site usage patterns and improve content, navigation, and user experience.
- Legal compliance: To meet applicable legal obligations and protect our legitimate business interests.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
Legal Basis for Processing
Where applicable under data protection laws such as the GDPR, we process your personal data on the following legal bases:
Processing required to respond to your inquiry or fulfill a pre-contractual request for a quotation or technical proposal.
Processing necessary for our legitimate business interests, such as improving our website and communicating relevant product information to prospective clients.
Where you have explicitly agreed to receive marketing communications or newsletter updates from us.
Processing required to comply with applicable laws, regulations, or enforceable governmental requests.
Data Sharing & Disclosure
We do not sell or share your personal information with unrelated third parties. We may share data only in the following limited circumstances:
- Service providers: Trusted technology partners who assist with website hosting, email delivery, CRM management, or analytics -- bound by confidentiality obligations and only permitted to process data on our behalf.
- Authorized distributors or agents: Where your inquiry is geographically or technically best handled by a regional partner, we may forward your contact details with your knowledge and only to the extent necessary.
- Legal requirements: When required by law, court order, or government authority, or to protect the rights, property, or safety of LEKA Pack Line, our clients, or the public.
- Business transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to equivalent privacy protections.
Data Retention
We retain your personal information for as long as is reasonably necessary to fulfill the purposes outlined in this policy, or as required by applicable law.
For business inquiries that do not result in a commercial relationship, we typically retain contact information for up to 24 months from the date of last communication. For clients with whom we have an active or completed commercial relationship, records may be retained for up to 7 years for accounting and legal compliance purposes.
You may request deletion of your data at any time by contacting us. See Section 08 for details on exercising your rights.
Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data, subject to legal retention requirements.
Request that we limit how we use your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests or for direct marketing purposes.
Withdraw consent at any time where processing is based on consent, without affecting prior processing.
To exercise any of these rights, please contact us at sales@lekapackline.com. We will respond within 30 days. We may need to verify your identity before processing your request.
International Data Transfers
LEKA Pack Line operates globally and serves clients across multiple regions. As a result, your personal information may be stored or processed in countries outside your own, including in the People's Republic of China where our operations are based.
When transferring data internationally, we take appropriate steps to ensure your information receives a comparable level of protection, including relying on standard contractual clauses or other legally recognized transfer mechanisms where applicable.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures include:
- SSL/TLS encryption for all data transmitted through our website
- Access controls limiting data access to authorized personnel only
- Regular review of data handling practices and security procedures
While we take data security seriously, no method of transmission over the internet is completely secure. We encourage you to use secure, private networks when submitting sensitive business information.
Third-Party Links
Our website may contain links to third-party websites, industry platforms, or partner pages. These sites operate independently and have their own privacy policies. LEKA Pack Line is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policy of any third-party site you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acknowledgment of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us directly:
We aim to respond to all privacy-related inquiries within 5 business days. For urgent matters, please contact us via WhatsApp for a faster response.